Voice Analytics and Artificial Intelligence: Future Directions for a post-COVID world

We showcase why voice analytics and AI matters and the potential for dramatic shifts in the ecosystem of voice-enabled technologies for business and consumers. We also highlight the caution that players in this ecosystem need to exercise as forthcoming innovations may change the benefits and costs of voice technology.

This strategy framework and thought-leadership white-paper is is published in the leading Customer Analytics center at The Wharton School.